Frequently Asked Questions
1. What types of businesses do you clean?
We provide commercial cleaning services for businesses of all types and sizes – including offices, medical facilities, schools, retail spaces, industrial buildings, community centers, and multi-facility organizations. If it’s a workplace, we can clean it.
2. Are you locally owned?
Yes. 3Point Cleaning is a locally owned Maine company. We live here, work here, and serve communities across the state. Being local means we respond quickly, communicate clearly, and take pride in caring for our neighbors’ workplaces.
3. Do I have to sign a long-term contract?
No. We never require long-term contracts. We offer simple flat monthly plans or hourly billing – whichever fits your business best.
4. How do you ensure reliable coverage?
We maintain a large statewide labor pool, a full recruiting department, and a hands-on management team that monitors coverage every night. Cleaners are background-checked, trained by experienced supervisors, and supported by our dispatch team. If someone calls out or needs help, we send a replacement the same night.
5. What does the initial deep clean include?
Before regular service begins, our special projects team performs a full deep clean of your facility. This typically includes high-dusting, bathroom sanitizing, floor scrubbing, interior windows, baseboards, walls, break rooms, and anywhere that needs a reset. This ensures we start ongoing service at a consistent, high standard.
6. What do nightly services cover?
Nightly cleaning usually includes:
- Vacuuming, sweeping, and mopping floors
- Cleaning walls, surfaces, and furniture
- Sanitizing bathrooms
- Removing dust
- Taking out the trash
- Refreshing entryways and common areas
We work around your desks, paperwork, and personal items without disrupting your workflow.
7. Do you offer periodic deep cleaning?
Yes. We schedule periodic work such as:
- Deep cleans
- Carpet shampooing and extraction
- Hard floor scrubbing, stripping, and waxing
These services help maintain long-term cleanliness and appearance.
8. How do you ensure quality?
Our supervisors perform regular inspections and offer same-day problem solving. We use task-management software, GPS-verified time and attendance, and centralized dispatch to keep everything running smoothly. If you ever have a concern, our team responds immediately.
9. Who trains your employees?
Every cleaner goes through a thorough onboarding process that includes safety training, shadowing experienced cleaners, and supervised site-based instruction. Our HR department is responsive and available to support every employee.
10. What cleaning products do you use? Do you offer green options?
Yes. We use professional-grade cleaning solutions, including eco-friendly and low-impact green cleaning products upon request. Our team is trained on which products to use for bathrooms, floors, carpets, and high-touch surfaces for safe and effective cleaning.
11. How do you handle janitorial supplies?
We manage all janitorial supplies for your site – from toilet paper and paper towels to soap, trash liners, and cleaning chemicals. Through our partnership with WB Mason, we track and restock supplies to ensure you never run out.
12. How do you protect my building’s security?
All employees undergo background checks and receive training on alarm systems, key control, and confidential areas. We treat your facility with the same care and respect we’d want in our own workplaces.
13. What payment methods do you accept?
We accept checks and ACH payments. Our local accounting team is happy to work with you, accommodate your billing preferences, and coordinate whatever your business needs.
14. How do I get a quote?
Simply contact us to schedule a walkthrough. We’ll tour your facility, learn your needs, and provide a clear proposal with either a flat monthly rate or hourly pricing – no pressure, no long-term commitment required.
15. Can you handle multi-site or statewide businesses?
Yes. We regularly clean multi-location businesses, from small offices to large statewide operations. Our GPS-based time tracking, statewide staffing, and central management team make it easy to maintain consistent service across all your facilities.